Vd89 Privacy Policy – How We Keep Your Data Safe

Vd89 only collects information that is genuinely necessary to provide our services. We believe in full transparency around data collection — so we state clearly here exactly what information we gather.

• Full name — for account identification and KYC verification.
• Mobile number — for OTP verification and communication purposes.
• Date of birth — for age verification (18+).
• National ID number or passport number — required for the KYC process.

• BKash, Nagad, or Rocket number — required to process deposits and withdrawals.
• Transaction history — retained for account management purposes.
• Bank account details (if applicable) — for bank transfer transactions.

• Device type, operating system, and browser information — collected for technical support purposes.
• IP address — for security and fraud prevention.
• App and website usage patterns — used to improve our services.
• Login time and location data — used to detect unusual login activity.

We can state this clearly — vd89 does not access your phone's contact list, camera, messages, or data from any other app. We only collect what is strictly necessary.

The information you provide at vd89 is never collected for hidden purposes — every piece of data has a specific, transparent reason behind it. Those reasons are clearly laid out below.

Vd89 never sells your data to advertisers. Any marketing communications we send are exclusively for vd89's own offers and promotions — and you can opt out at any time.

Vd89 follows the highest industry standards in data protection — not merely for compliance, but because we genuinely believe protecting your data is our responsibility.

• 1

  SSL 256-bit encryption

  Every piece of data travelling between your browser or app and our servers is protected by SSL 256-bit encryption — the same standard used by major banks worldwide.

• 2

  Data Segregation

  Your personal and financial information are stored on separate servers — keeping them apart means if one is ever compromised, the other stays secure.

• 3

  Access Controls

  Only authorised staff can access your data, and only when there is a genuine need to do so. Every access is logged.

• 4

  Regular Security Audits

  Regular system audits are conducted by independent third-party security experts. Any vulnerabilities identified are addressed promptly.

• 5

  Live Monitoring

  Our security team monitors systems around the clock, 24 hours a day. Any suspicious activity is acted upon immediately.

Vd89 does not sell your data — that is a firm, non-negotiable stance. However, in certain specific circumstances, limited information may need to be shared with particular third parties. Every such case is disclosed transparently.

• Payment Processors: Transaction data is shared with bKash, Nagad, or Rocket to process your payments. This is necessary for payments to go through.
• KYC Verification Services: Identity document details may be shared with authorized identity verification service providers for the purpose of KYC.
• Security Services: Limited data may be shared with specialist fraud detection services.
• Legal Obligations: Disclosure is legally required when ordered by a court or requested by a government regulatory authority.

• To advertising companies or marketing agencies.
• To data brokers or information resellers.
• Any third party not affiliated with vd89.
• For any unnecessary purpose without your explicit consent.

All third parties we work with are bound by vd89's strict privacy agreements. Any breach of these agreements will result in legal action against the service provider.

Vd89's website and app use cookies and similar technologies to enhance your experience and maintain system security.

You can manage cookies through your browser settings. However, disabling essential cookies may affect login and payment functionality. In the app, you can update your cookie preferences under Settings > Privacy.

Vd89 never engages in cross-site tracking — we do not monitor or collect any data about your activity on other websites.

Your data is not kept indefinitely — once the purpose it was collected for has been fulfilled or the relevant retention period has passed, it is deleted or securely destroyed.

• While Your Account Is Active: Necessary data is retained for as long as your account remains active.
• Upon Account Closure: Financial transaction records are typically retained for 5 years to meet legal requirements.
• KYC information: May be retained for up to 5–7 years as required by regulatory obligations.
• Logs & security data: Typically retained for 1–2 years for fraud prevention purposes.
• Marketing Preferences: Kept while you remain subscribed; deleted once you unsubscribe.

Data is not retained beyond its necessary purpose. Once deleted, it cannot be recovered — and that is by design, for your protection.

You have certain rights over your personal data. vd89 respects these rights and is here to help you exercise them.

To exercise these rights support@vd89.click— email us or reach out via the in-app Live Chat. We typically respond within 30 business days.

Vd89 strictly does not provide services to anyone under the age of 18. Age verification is mandatory during our registration process — and if a user is found to be under 18, their account will be closed immediately.

If a minor's data ever enters our system for any reason, it will be permanently deleted as soon as we become aware of it. If a parent or guardian suspects their child has created an account, please contact our support team immediately — we will act without delay.

Vd89 may update this Privacy Policy when needed — whether due to new legal requirements, changes in technology, or improvements to our services.

For significant changes, members will be notified in advance via app notification or email — generally at least 14 days before the changes take effect. You can check the "Last Updated" date at the top of the page to see when it was last revised.

Continued use of vd89 after any changes take effect will be considered acceptance of the updated policy. If you do not agree with a change, you may request to close your account.

If you have any questions about our Privacy Policy, need to make a data-related request, or have any concerns — please contact us directly. vd89's support team is available in Bengali 24/7, seven days a week.

• Email: support@vd89.click
• Live Chat: Tap the chat icon at the bottom right of the vd89 app or website.

For data-related requests — such as viewing, correcting, or deleting your information — please email us with "Data Request" as the subject line. We typically respond within 30 business days.

Vd89 believes privacy is not just a policy on paper — it is something proven through everyday practice. Earning and maintaining your trust is our goal.