There are three main ways to get help at vd89, and all three are fully available in Bengali.
Live Chat: The fastest way to get help. Tap the chat icon at the bottom right of the app or website to start instantly. Logged-in members get a response in an average of 2–5 minutes. Live chat is available 24 hours a day, 7 days a week.
Email: support@vd89.click Send us an email at the address provided. Include a description of your issue, your transaction ID (if applicable), and your registered mobile number to get a faster resolution. Email responses typically arrive within 2–6 hours.
Telegram / Messaging Channel: Support is also available through vd89's official Telegram channel. Find the link in the "Contact" section of the app.
Tip: For urgent payment or account issues, always use Live Chat — it's the fastest option. For general questions, this FAQ page is also a great resource.
Vd89's Live Casino features real dealers across several games, including Baccarat, Roulette, Dragon Tiger, Poker, and Andar Bahar. All games run on real-time video streaming.
How to Get Started:
- Log in to the vd89 app or website and make sure your account has a sufficient balance.
- Go to the "Casino" or "Live Casino" section from the menu.
- Pick your favorite game — Baccarat is the most popular choice among Bangladeshi players.
- Once the table loads, you'll see the dealer and betting table on screen. Place your chips before the betting timer runs out.
- Each round has a set window to place your bet — usually 15–20 seconds.
Minimum Bet: Most Live Casino tables start from ৳100. High-limit tables have higher minimums.
A stable internet connection keeps the game running smoothly — use WiFi or a strong 4G connection rather than mobile data.
Your complete bet history and financial transaction records are available at any time on vd89.
How to view your betting history:
- Log in to the app and tap the profile icon in the top right corner.
- Go to "My Bets" or "Bet History".
- You can filter by date here — today, last week, last month, or a custom date range.
- Each bet displays the match name, bet type, stake amount, odds, and result.
How to view your transaction history:
- Similarly, go to your profile and navigate to the "Wallet" or "Transaction History" tab.
- View a full list of all deposits, withdrawals, and bonus credits.
- Each transaction displays its status (successful / pending / cancelled), amount, and time.
If you have a question about a transaction, provide the relevant transaction ID to support — it speeds up verification.
Taking a break or closing your account on vd89 is entirely in your hands. It's not a sign of weakness — it's the smart thing to do.
Temporary cooling-off period (1 day – 6 months):
- Log in to the app and go to Profile > Settings > Responsible Gaming.
- Tap the "Cooling-Off Break" or "Temporary Break" option.
- Choose how long you'd like the break to last — 24 hours, 7 days, 1 month, 3 months, or 6 months.
- Once confirmed, your account will be locked immediately. You will not be able to log in until the break period has ended.
Permanent Self-Exclusion: If you'd like to permanently close your account, let us know via live chat or support@vd89.clickto notify our team. The request will be processed within 24 hours. Please note that a permanently closed account cannot be re-registered.
If you have a balance before the break, withdraw it first. For more details, visit Responsible Gaming View page.
Cricket is vd89's most popular section — all major tournaments are covered, including BPL, IPL, the T20 World Cup, and Bangladesh bilateral series.
How to Place a Bet:
- After login Match Odds Go to the page and select the "Cricket" tab.
- Tap on a match to open the full list of available markets.
- Tap the odds for the team or outcome you want to bet on. It will be added to your bet slip.
- Enter the amount and tap "Confirm Bet".
Bet types available in cricket:
- Match Winner (who will win)
- Toss Winner
- Total runs in an innings (Over/Under)
- Runs Before First Wicket
- Man of the Match
- Live in-play betting — odds shift every over as the match progresses
The minimum bet amount generally starts from ৳50. With live betting, you'll need to decide quickly — odds change fast.
All current offers and promotions at vd89 the Promotions page You'll find everything here — from the welcome bonus to weekly cashback, reload bonuses, and special match offers, all in one place.
Update frequency:
- Regular promotions are typically updated once a week — new offers usually go live on Mondays or Tuesdays.
- Special limited-time offers drop before major tournaments (IPL, T20 World Cup, FIFA World Cup) — these are only available for a few days.
- Logged-in members receive personalised offers based on their betting history — these vary by user and appear on the app's home screen.
Keep notifications on: If push notifications are enabled on the app, you'll be notified as soon as a new offer is available. To enable: Settings > Notifications > Promotion Alerts.
Bonus terms (wagering requirements, validity period, minimum odds) are always listed on the promotions page — make sure to read them before claiming.
The welcome bonus at vd89 is automatic — no promo code or separate application needed. Simply complete your registration, make your first deposit, and the bonus is instantly credited to your wallet.
Steps:
- registration page Create an account and verify your mobile number with an OTP.
- After logging in, make a minimum deposit of ৳500 via bKash, Nagad, or Rocket.
- As soon as your deposit is confirmed, a matching bonus (up to ৳10,000) will appear in your wallet.
- You can place bets directly from your bonus wallet.
Bonus terms (summary): Once you've wagered 5x the bonus amount, you can withdraw the bonus. This condition must be met within 30 days of the deposit. Your original deposit amount can be withdrawn at any time.
Remember: the welcome bonus is a one-time offer — only on your first deposit. For subsequent deposits, check the reload bonus and other available offers the Promotions page।